Delete your Navaveza account

You can delete your Navaveza account here, from the web, without installing the app. You can also do it inside the app at Settings → Delete account.

How to delete it

• Enter the mobile number or email address you sign in with.
• We send you a six-digit code, the same way we do when you sign in.
• Enter the code, type DELETE to confirm, and the account is deleted immediately.

What is deleted

• Your profile: name, username, photo and bio
• Your posts, reels, comments and reviews
• Your chats, which are removed from the people you spoke to as well
• Your saved addresses and your cart
• Any shop you run is taken offline and stops accepting bookings
• Appointments you have not yet had are cancelled
• Your phone number and email are removed from our records, so the number can be used to sign up again

What is kept, and for how long

• Invoices and payment records — kept for 8 years, because Indian tax law requires it of the business, not because we want them. They hold the amount, the date and the tax, not your profile.
• A one-way fingerprint of your phone number — kept indefinitely, so that if you come back on the same number we can say welcome back. It cannot be turned back into a phone number.
• Security records of refused sign-in attempts — kept for 45 days, then deleted automatically.

Everything else is removed at the moment you confirm. There is no waiting period and no way for us to undo it.

If you would rather we did it

Write to support@navavezaoperations.com from the address on your account, or to our Grievance Officer at grievance@navavezaoperations.com. We acknowledge within 24 hours and complete deletion within 15 days.

What we collect and why is in the Privacy Policy.