Privacy Policy
Last updated 26 August 2026
This explains what ⟨REGISTERED BUSINESS NAME⟩ collects when you use Navaveza, why, and what you
can do about it. We have tried to write it in plain language rather than the
usual thicket.
What we collect
Because you give it to us
- Your name, phone number and email address when you sign up.
- Your profile photo, posts, reels, captions, reviews and messages.
- Addresses you save for home-service bookings.
- Shop details, if you list a business.
Because the app needs it to work
- Your location, when you allow it, to show salons near you. You can refuse, and
the app still works — you just search by name or area instead.
- Your device type and a device identifier, so we can send you notifications and
keep you signed in.
- Bookings, orders and payments you make.
Because we are trying to run the service well
- Which screens you open and what you search for, so we can see which parts of
the app people use and what they cannot find. This is used in aggregate.
- Your approximate location at city level, so we can see where Navaveza is
growing.
- Whether the app is still installed on your device, so we stop sending
notifications into the void and can tell how many people are leaving.
- Basic technical logs, including your IP address, for security and debugging.
What we do not collect
- We never see your card number, UPI PIN or bank credentials. Payments go
directly to our payment partner.
- We do not read your contacts, photos or files except the ones you choose to
upload.
- We do not sell your personal data to anybody.
Why we are allowed to use it
Under India's Digital Personal Data Protection Act 2023, we process your data
because you have consented (when you sign up, and separately when you allow
location or notifications), and because it is necessary to provide a service you
asked for.
Who else sees it
- Shops you book with see your name, phone number and the booking details —
they cannot serve you otherwise.
- Other users see what you choose to make public: your profile, posts, reels
and reviews.
- Our service providers, only to do a job for us: Razorpay (payments),
Google Firebase (notifications), Amazon Web Services (email), our hosting and
database providers. They are bound to use it only for that job.
- Authorities, when the law requires it.
Some of these providers process data outside India.
How long we keep it
- Your account data, until you delete your account.
- Bookings, orders and invoices, for up to eight years, because tax law requires
it.
- Usage records — screens opened, searches, installs — for up to two years.
- Deleted posts and messages disappear from the app immediately and are purged
from backups within 90 days.
What you can do
- See and correct your details in the app, at any time.
- Delete your account from Settings. This is a real deletion, not a
deactivation.
- Withdraw consent for location or notifications from your phone's settings,
without losing your account.
- Complain, to us at grievance@navavezaoperations.com, and to the Data Protection Board of India
if we do not resolve it.
Children
Navaveza is not intended for children under 13, and we do not knowingly collect
their data. If you believe a child has given us data, write to grievance@navavezaoperations.com and
we will remove it.
Security
Data is encrypted in transit. Passwords and tokens are stored hashed or
encrypted. Access to production data is limited to people who need it. No system
is perfectly secure, and if a breach affects you we will tell you and the Data
Protection Board as the law requires.
Changes
When this policy changes in a way that matters, we will raise the version and
tell you in the app.
Contact
Questions or requests: grievance@navavezaoperations.com
Data Protection Officer: ⟨DPO NAME, IF APPOINTED⟩, grievance@navavezaoperations.com
⟨REGISTERED BUSINESS NAME⟩, ⟨REGISTERED ADDRESS⟩