Terms of Service

Last updated 26 August 2026

Navaveza is operated by ⟨REGISTERED BUSINESS NAME⟩, ⟨REGISTERED ADDRESS⟩ ("we", "us"). These terms are the

agreement between you and us when you use the Navaveza app or website. If you

do not agree with them, please do not use Navaveza.

1. What Navaveza is

Navaveza connects customers with salons, barbers and other grooming

businesses. You can find a shop, book an appointment, order products, post

photos and reels, and message other people on the platform.

We are a marketplace, not a salon. When you book an appointment or buy

something, the contract for that service or product is between you and the shop.

We are not the provider of the service, and we do not control how a shop runs

its business, the quality of its work, or the conduct of its staff.

2. Who can use it

You must be at least 18, or 13 and using Navaveza with the permission and

supervision of a parent or guardian. If you are booking or paying, you must be

old enough to enter a contract under Indian law.

3. Your account

Keep your account details to yourself. Anything done through your account is

treated as done by you, so tell us at support@navavezaoperations.com immediately if you think

someone else has access to it.

You can delete your account at any time from Settings. When you do, we remove

your profile and personal data as described in the Privacy Policy — some records

we must keep, such as invoices required by tax law.

4. What you post

You keep ownership of your photos, reels, captions, reviews and messages. By

posting them you give us permission to store, display and distribute them within

Navaveza so the app can work — showing your reel in the feed, your review on a

shop page, and so on. That permission ends when you delete the content, except

for copies we are required to keep or that others have already shared.

You are responsible for what you post. Only post things you have the right

to post, and follow the Community Guidelines. We have no tolerance for

objectionable content or abusive behaviour, and we may remove content or suspend

an account without notice when those rules are broken.

5. Bookings and cancellations

A booking is a request until the shop accepts it. Shops set their own prices,

timings and cancellation rules, and those rules apply to your booking.

If a shop cancels on you, does not turn up, or the service is not what was

described, tell us — but understand that your contract is with the shop, and our

role is to help resolve it, not to guarantee the outcome.

6. Payments

Payments are handled by our payment partner (currently Razorpay). We do not

store your card or UPI details.

Where you pay us directly — for advertising, or for listing additional shops —

those charges are described at the point of purchase and in the Refunds and

Cancellations policy.

7. If you run a shop on Navaveza

You must have the legal right to run the business you list, describe your

services and prices accurately, honour bookings you accept, and treat customers

decently. We verify listings before they go live, but verification is not an

endorsement, and we can remove a listing that breaks these terms.

8. Advertising

If you buy advertising, your campaign runs until its budget is spent or its

period ends, whichever comes first. We review ads before they run and may reject

or stop one that breaks these terms or the law. Money spent on impressions or

clicks already delivered is not refundable.

9. What we do not promise

Navaveza is provided as it is. We work hard to keep it running and accurate, but

we do not promise it will always be available, error-free, or that every listing

and review is accurate.

To the extent the law allows, we are not liable for indirect or consequential

loss. Nothing here limits liability that cannot be limited by law — including

for death, personal injury, or fraud.

10. Ending the agreement

You can stop using Navaveza whenever you like. We may suspend or close an

account that breaks these terms, is used for fraud, or puts other people at

risk. Where it is reasonable to do so, we will tell you why.

11. Changes

When we change these terms in a way that matters, we will raise the version and

ask you to agree again in the app. Continuing to use Navaveza after a change

means you accept it.

12. Law and disputes

These terms are governed by the laws of India, and the courts of

⟨CITY OF JURISDICTION⟩ have jurisdiction.

13. Talking to us

General help: support@navavezaoperations.com

Complaints and grievances: grievance@navavezaoperations.com

Under the Information Technology (Intermediary Guidelines and Digital Media

Ethics Code) Rules 2021, our Grievance Officer is ⟨GRIEVANCE OFFICER NAME⟩,

reachable at grievance@navavezaoperations.com. We acknowledge complaints within 24 hours and resolve

them within 15 days.