Refunds and Cancellations

Last updated 26 August 2026

Salon bookings

Shops set their own cancellation rules, shown on the shop's page before you

book. As a baseline:

• Cancel before the shop accepts — nothing is charged.
• Cancel more than 2 hours before the appointment — anything you prepaid is

refunded in full.

• Cancel within 2 hours, or do not turn up — the shop may keep some or all of

a prepaid amount, if it said so before you booked.

• The shop cancels, or does not turn up — you are refunded in full, always.

Products bought through the store

• Report a damaged, wrong or missing item within 48 hours of delivery, with a

photo, and we will replace it or refund it.

• Unopened items can be returned within 7 days of delivery.
• For hygiene reasons, opened cosmetics, razors and personal-care items cannot

be returned unless they arrived faulty.

Advertising

Money already spent on impressions or clicks that were delivered is not

refundable. If a campaign is stopped by us before it has spent its budget, the

unspent balance is refunded.

If a campaign is rejected in review, you are refunded in full.

Shop listing fees

Your first shop is free. Monthly fees for additional shops are charged in

advance and are not refundable for a month already begun. Cancel any time and the

listing stays live to the end of the paid month.

How refunds reach you

Refunds go back to the way you paid, through Razorpay. Bank timelines are outside

our control, but 5 to 7 working days is typical.

If something goes wrong

Write to support@navavezaoperations.com with your booking or order number. We reply within 24 hours

and aim to resolve refund disputes within 7 working days. Unresolved complaints

can be escalated to grievance@navavezaoperations.com.